Refund policy

Return, Refund & Replacement Policy

At DHRIV, we take pride in offering premium-quality apparel crafted with attention to detail and quality. To maintain our quality standards and provide a smooth experience for all customers, please review our Return, Refund & Replacement Policy before placing an order.

Returns & Replacements

We do not accept returns, refunds, or exchanges for:

Incorrect size selected by the customer
Change of mind after purchase
Personal preference regarding fit, color, design, or style
Dissatisfaction with the product despite it matching the product description
Orders placed using discount codes, coupons, or promotional offers
Products purchased during sales, clearance events, or special offers
Refusal to accept the order at the time of delivery

We strongly recommend reviewing the size chart, product description, and order details carefully before placing your order.

Important Notice

The 5-day reporting period mentioned below applies only to products that arrive damaged, defective, incorrectly printed, or different from the item ordered.

It does not apply to returns based on size issues, change of mind, personal preferences, sale items, or orders placed using discount/coupon codes.

Damaged, Defective, or Incorrect Products

We ask all customers to inspect their order immediately upon delivery.

If you receive a product that is:

Damaged due to a manufacturing issue
Defective or faulty
Printed incorrectly
Different from the item you ordered

You must contact us within 5 days of receiving your order at dhrivstore@gmail.com.

To help us investigate the issue, please provide:

Your order number
Clear photos of the product
Photos showing the defect or issue
An unboxing video, where available

Requests submitted after 5 days of delivery may not be eligible for review, replacement, or refund.

Once the issue has been verified by our team, we will provide a replacement or appropriate resolution at no additional cost to the customer.

Non-Returnable Items

The following items are not eligible for return, refund, or exchange:

Products with no manufacturing defects or printing errors
Items purchased during sales or promotional events
Products purchased using coupon codes or discount codes
Items returned due to incorrect size selection
Products returned because of personal preference or change of mind
Used, washed, damaged, or altered products

Return Authorization

Any replacement request must be approved by our support team before any item is returned.

Items sent back without prior authorization will not be accepted.

For assistance, please contact:

Email: dhrivstore@gmail.com

Exchanges

We currently do not offer direct exchanges for size, color, or design preferences. Please ensure that you select the correct size before placing your order.

European Union Customers

For orders shipped to countries within the European Union, customers may have additional statutory rights under applicable consumer protection laws. These rights will apply where legally required.

Refunds

Refunds are only issued in cases where:

A replacement cannot be provided for an approved manufacturing defect
A replacement cannot be provided for a verified printing error
A replacement cannot be provided for a damaged or incorrect item sent by us

If a refund is approved, it will be processed to the original payment method used during checkout.

Please allow up to 10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.

If more than 30 business days have passed since your refund was approved and you have not received it, please contact us at dhrivstore@gmail.com.